Job Details:
The
primary duty of this role is to provide high quality technical support
to our enterprise customers. Weekend, evening and night shift work will
be required as part of our 24/7 follow-the-sun global support function.
The main duties and responsibilities involve: Provide technical support to customers via telephone and email in line with departmental measures Ensure that high levels of customer service and any SLAs are met Handle 1st level and 2nd level support issues Meet and exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores Research incidents by replicating customer issues within a test environment Review cases for technical complexity and make recommendations to team members with regards to escalation according to departmental best practices Adhere to Company's Support Services best practices Produce technical articles based on support incidents Participate in regular team meetings and team training Essential skills & Experience: Filipino Citizen who CAN SPEAK MANDARIN LANGUAGE Strong Troubleshooting skills Providing technical support to customers over the phone and via email Understanding of Networking, Email, Internet and Security principles Installation, configuration and troubleshooting of Windows Desktop and Server operating systems Configuration and troubleshooting Mail based systems (MTA/MUA) and general networking Working in a team environment Working to defined levels of service delivery Excellent written and verbal communication skills Excellent customer service skills with CCNA Training or Certification is a plus 4 headcounts needed | |
| Date: | 30 April 2013 |
| City/Town: | Makati |
| Location: | Manila |
| Wage/Salary: | Negotiable |
| Start: | immediately |
| Duration: | Permanent |
| Type: | Full Time |
| How to apply: | lxxxxxx.xxxxxxxxx@xxxxx.xxx |
| Company: | HR Network Inc. |
| Contact: | Leann Ligon |
| Phone: | 09175270849 / 09328614365 / 09479960279 |
| Fax: | |
| Email: | |
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